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Optimize your self-service with the right metrics
Analytics work hand-in-hand with your self-service, providing the data you need to build better experiences for…
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Guide Getting started with Zendesk Explore—your guide to customer analytics
Our guide to getting started with Zendesk Explore will help you set up and make the…
Guide Three essential customer service metrics you need to measure
What’s the best way to track how well we perform in customer service? Customer service metrics…
Guide Top 10 help desk metrics
We’ve all heard the phrase, “an ounce of prevention is worth a pound of cure.” When…
Article Understand and act on your ticket data with Insights reporting
Making data-driven decisions to improve your customer service experience doesn’t need to be a difficult or…
Article From support analytics to customer analytics: data is your competitive advantage
Did you know that companies who leverage customer analytics can outperform their peers by up to…
Article Keep customers happy with data-driven CX
Available On-Demand with Zendesk’s Katherine Kelly & Anthony Okumura Keeping customers happy is the name of…
Article Getting Started with Net Promoter Score®
There’s a new way to measure customer loyalty in Zendesk. You have early access to our new…
Article True stories of customer service ROI
Any manager whose business thrives when customers are happy immediately understands the value of excellent customer…