Service

When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.

Article

What ‘the customer is always right’ means in a digital-first world

While critics of this customer service philosophy contend that it risks enabling rude or entitled customers, it was never meant to be taken literally. The point wasn’t that customers should always get their way no matter how outrageous their demands. On the contrary, it was to give employees permission to truly listen to their customers.

Latest stories

Scottish nonprofit teams up with Zendesk’s Tech for Good program to feed the hungry Article

Scottish nonprofit teams up with Zendesk’s Tech for Good program to feed the hungry

Edinburgh’s Empty Kitchens, Full Hearts turns food waste into hot meals for citizens in need.

How to embrace new behaviors in 2021 Article

How to embrace new behaviors in 2021

2020 brought on a seismic shift in consumer trends, but many industries are adapting.

Gartner’s predictions for 2021: CRM customer service and support White Paper

Gartner’s predictions for 2021: CRM customer service and support

As your approach to customer service matures, the complexity of your customers’ issues increases.

Digital natives are here to transform your CX Article

Digital natives are here to transform your CX

Regardless of whether or not companies were ready, the pandemic accelerated the digital technology adoption timeline from five years to three months.

What is Platform as a Service? PaaS examples, applications, and advice Article

What is Platform as a Service? PaaS examples, applications, and advice

In 2020, the office went virtual. Meetings moved from boardrooms to Zooms, watercooler conversations became Slack…

3 ways B2Cs can improve their CX by proactively supporting consumers throughout their journey Article

3 ways B2Cs can improve their CX by proactively supporting consumers throughout their journey

The world has changed, and so have consumer expectations. Consumers want products, services, and solutions fast…

Report: Over the Top (OTT) Support White Paper

Report: Over the Top (OTT) Support

Video streaming services are more popular than ever. Here's what OTT companies can do to rise above the noise.

All new Suite, radically simple Article

All new Suite, radically simple

Zendesk has evolved how we design, develop, and deploy our customer service solutions. The new Suite offers powerful communication tools in one radically simple solution that's easy to buy, set up, deploy, and use