Knowledge Base Software
Create, organize, and share knowledge base articles and content easily with customer support agents, select customers, or the public—and measure what performs best.
Frequent questions, answered quickly
Zendesk Guide offers knowledge management software that is simple to customize and use - as either an internal knowledge base, an IT knowledge base, a support agent-only knowledge base, or a customer facing FAQ tool. And because it’s always available, customers and support agents can use this self-service portal to find the right information whenever they need.
Measure and improve customer support
Know what users are looking for and whether they're finding the right answers with built-in reports. Zendesk’s knowledge base software provides insights to expose gaps in content and helps identify areas where new knowledge base articles should be created.
“Investing in our knowledge base meant we saw a massive decline in the number of support requests coming in. Partners were getting what I consider to be the very best service—which is that they never had to log a ticket in the first place.”
Chief of Partner Solutions at Expedia® Affiliate Network
BUILD A COMMUNITY
Foster conversations between customers and strengthen their connection with your brand with knowledge base software.Learn more >
Provide a dedicated self-service portal for customers to log in and manage their support requests.Learn more >
Follow these steps to get up and running with a knowledge base.Learn more >
WHAT CUSTOMERS WANT
91% of customers would use a knowledge base if it met their needs.Learn more >