Help Desk Software
Open Source Ticketing System

Open and flexible ticketing system

Is Zendesk an open source ticketing system?

As your business grows, so will the demand of your IT team too. Help your team track, monitor, and resolve the increasing number of support requests from customers and internal users by investing in a ticket system. Manage your queue by assigning a number to every request and logging it as a ticket in your database so your team can provide the best experiences to everyone.

Zendesk is not an open source ticketing system, it is an open API ticket solution, so third party developers can build new integrations with our platform. This offers the advantages of open source ticketing without requiring your administrators and users to configure the system themselves.

Open APIs and SDKs

We provide a set of developer tools for customizing and extending the functionality of Zendesk to meet your unique business needs. With the Zendesk Web Widget, you can easily embed omnichannel support on any webpage with a single snippet of code. For your advanced customization needs, Zendesk provides a Javascript API that authenticates users, personalizes their behavior, and channels available in the widget. Lastly, our Web SDK lets you build your own widget from scratch and completely customize the look-and-feel to match your brand.

Integrate omnichannel support natively into any mobile app—iOS, Android, and Unity— with the Zendesk Mobile SDK. Your developers can install and configure the SDK right out-of-the-box and customize features like colors, fonts, and UI behavior—or build a custom navigation for a more personalized user journey.

Apps Framework

Build customer apps and integrations for Zendesk Support ticketing system and Zendesk Chat live chat software with the Zendesk Apps Framework. The Apps Framework is built on open standards, so developers are empowered to use their favorite libraries and frameworks over the look and feel, and interactivity. Our framework comes complete with a development toolkit to simplify testing and deployment to production.

Open up to an open API ticketing system

Zendesk offers open and flexible APIs and SDKs to help you connect all your data and customize your ticketing systems to meet your business needs.


Start building the best customer experiences with Zendesk