All availability percentages do not include scheduled downtime.
Availability for the past 12 Months
What is scheduled maintenance?Our scheduled maintenance is usually due to internal factors such as capacity planning. We have approximately six scheduled maintenances per year. When we schedule maintenance, we post to our Announcements forum and tweet @zendeskops at least 14 days in advance. We tweet reminders as the date approaches and post an announcement in the application during the week of the maintenance so that no one is caught by surprise.
We guarantee that scheduled maintenance (up to four hours but usually shorter) will be during the weekend but we don’t guarantee a specific time. Most of the time we schedule for a Saturday from 4-6pm Pacific Time.
Next Scheduled Maintenance
No current scheduled maintenance
Service incident History
- PARTIAL IMPACT OR PERFORMANCE ISSUES
- SERVICE DISRUPTION
|06/20/16 11:52 PM||Partial||79||Views impacted for some customers in Pod 3|
|06/20/16 05:16 AM||Partial||44||3rd party network connectivity disruption affected some customers in our European Datacenter|
|06/17/16 09:29 AM||Partial||98||Service incident affecting search functionality for some customers on the West Coast|
|06/15/16 05:19 PM||Partial||3||Brief agent interface issues for a few customers in our West Coast Datacenter|
|06/07/16 06:34 AM||Partial||234||Performance issues and email delays on the east coast|
|05/30/16 07:42 PM||Partial||153||Service disruption on the east coast|
|05/17/16 02:15 PM||Partial||140||Voice connectivity issues|
|05/12/16 09:19 PM||Partial||195||Service interruption in Asia Pacific region|
|05/11/16 12:43 AM||Partial||152||Help Center service disruption|